Privacy policy

1. Introduction

PGSwift ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment services and visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and business address when you register or contact us.
• Financial Information: Bank account details, transaction history, and payment information necessary to process your transactions.
• Technical Information: IP address, browser type, device information, and usage data when you access our services.
• Business Information: Company registration documents, business licenses, and KYC (Know Your Customer) documentation as required by Indonesian regulations.

3. How We Use Your Information

We use the collected information to:

• Process payments and payouts on your behalf
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about our services
• Improve our products and user experience
• Provide customer support

4. Data Security

We implement industry-standard security measures to protect your data, including:

• 256-bit SSL/TLS encryption for all data transmission
• PCI DSS compliance for payment card data
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with physical security measures

5. Data Sharing

We may share your information with:

• Banking Partners: To process payments and payouts
• Regulatory Authorities: As required by Indonesian law (OJK, Bank Indonesia)
• Service Providers: Third-party vendors who assist in our operations, bound by confidentiality agreements

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 5 years as required by Indonesian financial regulations.

7. Your Rights

Under Indonesian data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

PGSwift
Email: [email protected]
Jakarta, Indonesia